What are the major mistakes in this memo that led to workers’ misunderstanding? What are some of the techniques Joanne might follow
Memos are the primary means of in-house communication in US businesses. After reading
the case, answer the following questions: (Marks: 5)
- What are the major mistakes in this memo that led to workers’ misunderstanding?
- What are some of the techniques Joanne might follow to improve this memo?
Critical Thinking
- Describe a situation in your experience where the communication went wrong. Analyze
that situation taking the following criteria into your consideration: (Marks: 5)
- The type and the medium of communication
- The communication barriers
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