What are the problems that you can foresee with opening a second site?2.How might these be solved? What exactly would you need to do?
| Group Problem Solving Report and Individual Reflection | |
| Assessment Learning Outcomes | Group Problem Solving Report This assignment is designed to assess learning outcomes: MLO1: Determine the core concepts of service operations management and how they can be applied in the concept of the hospitality and tourism sector.MLO3: Demonstrate critical comprehension of the role of resources and people (such as customers, employees, managers and suppliers) in operations management.MLO4: Analyse the key issues which affect hospitality and tourism operations and ways in which they may be managed in the future. |
| Multiple Submission Details | You are required to produce a group problem solving report of 4,000 words (+/-10%), which provides a solution to the problem stated in the task section below. You must clearly identify the work that each individual group member has contributed to this report.You are then required to write and individual 750 (+/-10%) word individual reflective essay, which focuses on your experience of working as a group to solve this problem. Both the group report and your individual reflective essay must be uploaded to Turnitin by 5pm (17:00:00) Monday 3rd August 2020. WHAT TO SUBMIT: In 1 Microsoft Word document, please ensure that you have the following:- A copy of the completed group report, which should be identical for every group member.- Your individual reflective essay- Your completed peer assessment marking form, with marks for every group member (but not yourself) and a clear reason for you awarding those marks |
| Details of the task | You are the owners of a small independent café based at Box Park in Shoreditch, East London. Business has been going very well and in the three years that you have been trading you have managed to turn a profit. Your customers keep telling you that they think you should consider opening a second branch at the Wembley Box Park.You think this is a good idea, but are concerned about replicating the warm customer focussed approach that you have become renowned for. Moreover, you’re worried that your cake supplier won’t be able to cope supplying two sites, as they are a single person (sole trader) working from a very small premises close to your Shoreditch site and they don’t own a commercial vehicle. You could change supplier, but the cakes almost always sell out before the end of the day, leaving you with very little waste and a very happy set of regular customers. Task List: 1.What are the problems that you can foresee with opening a second site?2.How might these be solved? What exactly would you need to do? Make clear recommendations and state how they would be implemented.3.What resources would be required to solve these problems? (Think financial, human, intellectual and physical).Guidance Notes Marks will be awarded for your approach being innovative and responding to current trends in the hospitality market and current consumer behaviours. It is recommended that you use the Locate online library to source appropriate journal articles, also do not forget to include a full reference list that collates all of the group’s citations in alphabetical order, as required in the CU Harvard Referencing style. |
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