Develop a customer service training implementation plan
Assignment 4: HR Training Class
Imagine that you are a member of the HR department of a small retail company and upper management
has asked you to create a new employee customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:
1. Justify the use of a needs assessment of your company’s proposed employee customer service training,
stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
2. Develop a customer service training implementation plan and determine the method of training (i.e.,
presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
3. Justify why you selected the training method that you did.
4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
5. Develop a survey to collect feedback from the employees who attend the training.
6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites
In every business, the employees must interact with the client. Due to this, the future or the profitability of the business is tied to the type customer services that will be availed to the clients. This stresses the need to make sure that all the employees in the company go through customer service training……………………….