Research how diversity plays an important role in healthcare and how proper communication techniques facilitate teamwork
As a Medical Assistant, understanding diversity and using a teamwork approach is critical not only for the medical practice you work in but also for attaining the common goal of quality patient care. Working together provides opportunities for creativity, efficiency, and excellent patient experiences.
This week, you will research various techniques in incorporating good communication and diversity into your interactions with your coworkers. You will create a summary that you will incorporate into the training manual. This summary will illustrate various ways to demonstrate teamwork through the understanding of effective communication and relate how diversity plays a vital role in an efficient and effective practice.
To complete this assignment, do the following:
Research how diversity plays an important role in healthcare and how proper communication techniques facilitate teamwork, increase productivity, and help offer better patient care in a healthcare setting. Use a minimum of 3 credible sources* in your research and include a variety of resources, such as scholarly journal articles, magazines, newspapers, or web resources. Two of your resources must be academic/scholarly resources, such as a book or an academic scholarly journal. Academic scholarly journals can be accessed through the Rasmussen Online Library. Cite these resources throughout your summary and include a reference page. Use proper APA formatting for your citations and references. For help with formatting your references and citations, see the APA guide.
In a minimum of 2.5 pages (excluding the reference page), include the following information to assist new employees in understanding effective communication methods and the importance of diversity within a healthcare team:
Communication
Communication and Productivity: Explain how communication can increase productivity.
Communication and Morale: Explain how good and bad communication can affect morale.
Overcoming Communication Barriers in the Workplace: Identify the biggest communication barrier a Medical Assistant can face with a coworker that would hinder patient care. Explain ways to overcome that barrier. Choose the best method for the situation and explain why this method is best.
Teamwork
Teamwork Communication Strategies: Describe teamwork communication strategies.
Assisting Coworkers: Name at least 5 tasks that coworkers can do for each other to help the daily practice run smoothly.
Diversity and Teamwork
Importance of Awareness of and Respect for Diversity: Explain why it is important for Medical Assistants to be aware and respectful of diversity in a healthcare setting.
Incorporating Diverse Practice Methods: Explain how to incorporate diverse practice methods and ideas between coworkers while remaining respectful of their work practices and mindful of the goal of providing effective and efficient patient care.
Tailoring Communication: Describe how Medical Assistants may have to tailor their communication in working with professionals of various titles, such as physicians, peers, and receptionists.
Use clear, professional language with proper grammar and punctuation. Present your information at a level of detail that is appropriate for new Medical Assistants and feel free to use images, tables, or diagrams as necessary to help you convey your information.
*A note about credible sources: Credible sources are reliable, accurate, and trustworthy. These sources are written by authors respected in their fields of study. You want to identify sources where the author of the article is listed, if they’ve referenced other information, the sources should be cited so that you can check for the accuracy of and support what they have written. Wikipedia is not considered a credible source
Total Points Possible
50
Insufficient/Not Evident
Progressing
Competent
Exemplary
Earned Points
Included the following information: Description of the disease, signs and symptoms of the disease, common causes of the disease (chronic, etc.), answers to common patient questions (How is it treated? What medications are used to treat it? Are any procedures associated with its treatment? If so, what preparation is involved for the procedure?). (7 Max Point Value)
(0-1pts.)
Content was not included or incomplete, and/or extremely inaccurate
(2-3pts.)
Content shows a basic understanding of key ideas, yet includes some inaccuracies.
(3-5 pts.)
Content meets criteria with minimal errors, is accurate and shows a clear understanding through appropriate examples and explanations.
(6-7 pts.)
Content meets or exceeds criteria, is accurate and shows an extraordinary understanding through rich examples and explanations.
Writing is free from spelling and grammar errors. Used proper writing mechanics including proper grammar, sentence structure, transitions, and punctuation.
(3 max points)
(0 pts.)
Paper is not submitted or more than 10 errors in English grammar and mechanics observed. Proper writing mechanics were not used.
( 1 pts.)
6-10 errors in English grammar and mechanics. Proper writing mechanics somewhat used.
(2 pts.)
3-5 errors in English grammar and mechanics, and/or proper writing mechanics mostly used.
(3 pts.)
0-2 errors in English grammar and mechanics. Used proper writing mechanics including proper grammar, sentence structure, transitions, and punctuation.
Transferrable Skills
Digital Fluency:
Selected a suitable Word template for pamphlet and presented the information in a well-organized and attractive way. (10 Max Point Value)
(0-1 pts.)
Content was not included or incomplete, and/or extremely inaccurate
(2-3 pts.)
Didn’t use a Word template, and presented the information in a somewhat organized and attractive way.
(4-6 pts.)
Used a Word template. Information was presented in a mostly organized and somewhat attractive way.
(7-10 pts.)
Selected a suitable Word template for pamphlet and presented the information in a well-organized and attractive way.
Digital Fluency:
Included pictures and diagrams in pamphlet that supports patients’ understanding.
(10 Max Point Value)
(0-1 pts.)
Content was not included or incomplete, and/or extremely inaccurate
(2-3 pts.)
Content shows a basic understanding of key ideas, yet includes some inaccuracies.
4-6 (pts.)
Content meets criteria with minimal errors, is accurate and shows a clear understanding through appropriate examples and explanations.
(7-10 pts.)
Content meets or exceeds criteria, is accurate and shows an extraordinary understanding through rich examples and explanations.
Information Literacy:
Included a properly formatted APA reference page with a minimum of 3 credible sources, with 2 being academic sources. Used proper APA format and included in-text citations for paraphrased or quoted material. (10 Max Point Value)
(0-1 pts.)
No sources used. No elements of APA formatting used.
(2-3 pts.)
More than one of the required sources is missing from the research. Some elements of APA formatting used. Did not include in-text citations for paraphrased or quoted material.
(4-6pts.)
One of the required sources is missing from the research. Most elements of APA formatting used and/or did not include in-text citations for paraphrased or quoted material.
(7-10 pts.)
Used proper APA format and included in-text citations for paraphrased or quoted material. Included a properly formatted APA reference page with a minimum of 3 credible sources including, 2 being academic sources.
Communication:
Clearly explained the disease state. Used appropriate professional language, terminology, and level of detail for patient audience. (10 Max Point Value)
(0-1 pts.)
Content was not included or incomplete, and/or extremely inaccurate
(2-3 pts.)
Content shows a basic understanding of key ideas, yet includes some inaccuracies.
(4-6 pts.)
Content meets criteria with minimal errors, is accurate and shows a clear understanding through appropriate examples and explanations.
(7-10 pts.)
Content meets or exceeds criteria, is accurate and shows an extraordinary understanding through rich examples and explanations.
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