Expansion of Services and Capabilities

Expansion of Services and Capabilities

The assignment is in management (MGMT647). The textbook is Managing Supply Chain and Operations- An Integrative Approach. The topic: Expansion of Services and Capabilities. I will upload the assignment details.

Topic: Expansion of Services and Capabilities

Deliverable length: 1000-2000 word document (including graphic process map in MS Visio or MS PowerPoint)

Weekly tasks or assignments (Individual or Group Projects) will be due by Monday and late submissions will be assigned a late penalty in accordance with the late penalty policy found in the syllabus. NOTE: All submission posting times are based on midnight Central Time.

Read the scenario regarding John Smith’s Business profile.  Click here

Library Research Assignment

Using the library, Internet, or any other resources as well as the operations strategy framework, explain how new additional services can be seamlessly integrated into Smith’s organization.  Detail the steps required to move Smith from current state to your proposed future state.

Include the following in your answer:

  • Connection to the operations strategy framework (business direction, offerings, resources, discriminators, competitive analysis, performance, customer needs, and operational metrics)
  • Provide a visual graphic (Word, PowerPoint or Visio) showing the current state for Smith’s organization from order to cash and your proposed future state.
  • An example of a company or situation similar to Smith’s that has added and integrated additional service offerings the impact of their approach

Please submit your assignment.

For assistance with your assignment, please use your text, Web resources, and all course materials.

Solution Preview

Additional services are the services provided in surplus of those needed or specified in the contract (Bondarouk, 2014). This is done with the aim of sustaining customers’ loyalty as well as attracting potential customers hence increasing the overall output. Customers are usually…………………………


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